Argentine craftsmanship since 1939
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you want to know before you buy.
Shipping, payments, materials and engraving. All the answers, in one place.
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Shipping and deliveries
When it arrives, how to track, in-store pickup and international shipping.
View questions →Payments and security
Accepted methods, interest-free installments and data protection.
View questions →Leather and engraving
Materials, care and initial personalization on leather.
View questions →Shipping and Payments
Shipping and deliveries
How long does my order take to arrive?
We prepare it in 1–2 business days and ship it via OCA. It arrives in 2–3 business days in CABA and GBA; in 4–7 business days for the rest of the country. We'll email you the tracking number as soon as it leaves our workshop.
How do I get free shipping?
Add products for $250.000 or more and shipping is automatically discounted at checkout—no codes or paperwork needed. The amount applies to the cart total.
Can I track my shipment in real time?
Yes. At the time of dispatch, we'll send you the OCA tracking number. With that number, you can check your delivery status anytime at oca.com.ar.
Can I pick up at the Retiro store?
Yes, at no additional cost. You can pick up your order at Marcelo T. de Alvear 640, Retiro, CABA, Monday to Saturday from 10 am to 7 pm. Select this option at checkout.
Do you ship abroad?
Yes, we ship internationally. Shipping costs are the buyer's responsibility and vary by destination. Email us at ventas@casalopez.com.ar with your country and the item you're interested in, and we'll send you a quote the same day.
Can you ship to a hotel in Buenos Aires?
Yes. If you’re staying at a hotel in CABA, when you complete your purchase enter the hotel name and your room number in the address field — your piece will be delivered directly to the front desk.
Payments and security
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, Amex, Naranja, Cabal, and more), debit cards, bank transfers or digital wallets (CBU/CVU), and cash via Rapipago or Pago Fácil—all securely processed through Mercado Pago.
Can I pay in installments?
Yes. We offer 3 interest-free installments with a credit card, and they are on us: they do not depend on your bank. If you would rather spread the payment further, you can go up to 24 installments with interest. All the options appear at checkout when you pay.
Is it safe to enter my card details?
Completely secure. Casa Lopez never sees or stores your card details. Everything is processed by Mercado Pago under PCI DSS standards and SSL encrypted connection—the same security level as your bank's online banking.
Do I need to create an account to shop?
No. You can shop as a guest in minutes without registering. If you want to see your order history or speed up your next purchase, you can create an account anytime.
Personalization
Permanent leather engraving.
Your mark, forever.
Lasers mark leather with precision, without ink. The mark is permanent and won't fade with wear. We turn any piece into a unique gift.
Can I request initial or name engraving?
Yes. We offer laser engraving on wallets, handbags, and smooth leather accessories. Eligible items are marked on their product page. It is the perfect gift to personalize a fine leather piece.
What is laser engraving?
Lasers mark the leather's surface with millimeter precision, free of ink or pigments. The mark is embedded into the material: permanent, non-fading, and wear-resistant.
Is there an extra cost for engraving?
Engraving initials or a name has an additional cost indicated on the product page. For corporate logo engraving on business orders, we provide quotes based on design and quantity.
How much longer does an engraved order take?
We add 1–2 business days to the shipping time to work on each piece individually. It's worth the wait—the engraving is permanent and turns any piece into a unique gift.
Products and Care
Products and materials
Is it genuine or synthetic leather?
100% genuine Argentine cowhide, tanned in the country. None of our handbags, bags, or wallets use synthetic leather, eco-leather, or PU. Since 1939, we've worked only with real leather—it's the foundation of our craft.
Are the pieces hand-stitched?
We combine precision machine stitching—ensuring even, durable seams—with artisanal hand-finishing and piece-by-piece quality control at our Retiro workshop.
What if I'm not happy with the product when I receive it?
You have 10 business days from delivery to return it without explanation—Consumer Protection Law 24.240. Email us at ventas@casalopez.com.ar and we'll coordinate the return. The product must be unused.
Does the leather mold with use?
Yes, and that's a virtue of genuine leather. With use, the leather adapts to your habits, gains a patina, and becomes unique. A well-cared-for leather bag lasts decades and improves over time—unlike synthetic materials.
Are the colors exactly like the photo?
We photograph each piece in neutral light to represent the color as accurately as possible. Natural leather has subtle variations between pieces—that's part of its authenticity. If you have a specific color question, write to us and we'll send more detailed images.
Leather care
How do I care for a leather handbag or wallet?
Apply leather nourishing cream every 2–3 months—it hydrates the leather and protects it from drying out. Avoid prolonged direct sunlight and heavy rain. When not in use, store it filled with tissue paper to maintain its shape.
What should I do if the leather gets wet?
Gently pat dry with a dry cloth without rubbing. Let it air dry at room temperature, away from the sun and hair dryers. Once dry, apply nourishing cream. Well-cared-for leather recovers its original appearance after getting wet.
How do I remove stains from leather?
For light stains, use a cloth slightly dampened with water. For tough stains, consult us before using any product—leather is sensitive to alcohol, acetone, and detergents. We respond promptly, free of charge.
Still have questions? We're here to help.
Our team responds Monday to Saturday, from 10 am to 7 pm.