Online Purchase · Law 24.240

Right of
withdrawal.

If you purchased on this site and wish to cancel your order, you may do so within 10 business days of receiving the product — without needing to provide any reason.

Submit request →
10 business days to exercise the right from receiving the product
100% of the price paid, we refund, including shipping costs
0 justifications — it's a right, not a negotiation
Return process

Simple, fast
and straightforward.

You are exercising a right guaranteed by the Consumer Protection Law. We will resolve it as quickly as possible.

01
First step

Complete the form

Enter your name, ID, order number, and the product to return. No paperwork, no bureaucracy.

Simple form 2 minutes
02
Fast

We confirm receipt

An advisor will respond by email within 24 business hours with return instructions.

Email response Max. 24 business hours
03
Resolved

We coordinate and refund

We arrange product pickup and process the full refund, including shipping costs.

Home pickup Full refund
Send request now →