Online purchases · Our policy
Returns and
exchanges.
You have 30 calendar days from the day your order arrives to exchange or return it, with no reason needed. We ship the replacement free of charge.
Start a return →
Three steps
and done.
Buying leather you cannot touch carries a risk, and taking that risk off you is our job. That is why the return shipping is on us.
Write to us
Tell us your order number and what you would like to do: exchange the piece for another or return it. You do not need to explain why.
We arrange the pickup
If you are in the City of Buenos Aires you can come to the store and settle it on the spot, with no shipping involved. If you are elsewhere in the country, we send you the details to ship it back through OCA.
We check it and settle it
When the piece arrives we check it carefully, and only then does the replacement go out or the credit get issued. It takes us up to 3 business days from the day we receive it.
The terms, in plain sight
The conditions.
Window: 30 calendar days. From the day your order arrives.
We ship the replacement free of charge. The return shipping is on you.
One exchange per order. That keeps it simple for both of us.
The piece must come back unused, with its tag and its original packaging.
What you get back
If you exchange the piece for another: there is nothing to pay if the price is the same. If the new one costs more you pay the difference; if it costs less, the difference stays with you as credit.
If you would rather return it: we issue a store credit for the value of the piece, valid for one year and good for any product. It does not include the original shipping.
On top of all this, within the first 10 calendar days you can withdraw from the purchase and get your money back, shipping costs included. That is a right granted by Argentina's Consumer Law 24.240, and you file it from the withdrawal form.
A note on timing: the store credit is issued straight away, but if the refund goes back to a card the crediting is done by your bank and can take until your next statement. That part is out of our hands.
How we check the piece
We work with leather, and a piece that has been used cannot be sold again. That is why we check every return before settling it, and we would rather be clear upfront about what we look at: no marks of use, no scuffs, no smell, the tag still attached, and the original packaging.
When you open the case we will ask you for a couple of photos of the piece. It is not distrust: it is the record of the condition it left in, and it protects both of us if something is damaged on the way back.
The check takes us up to 3 business days from the day we receive it. If the piece does not meet those conditions we write to you with the photos before deciding anything, and the alternative is sending it back to you.
Exchanges and returns in store
If you are in Buenos Aires this is the fastest route: bring the piece to Marcelo T. de Alvear 640, Monday to Saturday from 10 to 19, and we settle it on the spot. You do not need to let us know beforehand, though if you write to us we will have the exchange ready.
If your order had free shipping
You may return a piece and leave the order below the minimum that earned free shipping. We do not deduct anything for that: the shipping is already done and we do not recalculate it after the fact.
What is not covered
Gift cards and pieces that are engraved or personalised cannot be exchanged or returned. With personalised pieces this is not our call: the law excludes goods made to the buyer's specifications from the right of withdrawal, and an engraving cannot be undone.
If the piece arrived faulty
That is not a return, it is a warranty, and it has no 30-day window and no packaging conditions. Write to us with a photo and we will sort it out: repair, replacement or refund, whichever applies.
For any of these, write to us at ventas@casalopez.com.ar or on WhatsApp. We reply in under 24 business hours.
Looking for something else? Delivery times and costs are in Shipping, and payment methods and instalments in Payments.